Frequently Asked Questions

Website Access

How do I add a new CreditRetriever user?
How do I change the access level of an existing user?
How do I change my password?
How do I change my security questions/ profile information?
How do I Log Out?

General

How do I create a new application?
What if an applicant doesn’t have a Social Security Number? (International applicants only)
How do I add an applicant or guarantor to an application?
How do I remove an applicant or guarantor from an application?
How can I save an application and complete later?
How do I print the application results?
What property should I choose for my applicant?
How can an applicant obtain a copy of his/her Consumer Reports?

Activity Page

What is the Activity Page?
What is an Activity?
How do I use the Quick Filter?
What do the Service Status icons mean?
What does the Undecided button on the activity page do?
Why can’t I view all of my records that are returned?
How can I view the application details from the Activity Page?
What does the "Unfinished Applications" mean on the Activity page?
What do the color bars next in the Credit, Criminal, Evictions & Documents Columns mean?
What should I do if a service has an Error status?
What is a Lease Decision?
Why is the Decision dropdown on the Activity page?
Why do some applications have a Plus sign in the Lease Docs column?
What does the Plus sign in the Lease Docs column mean?
Why do I see my/someone else’s name in the Created by column?

Credit(Applicable if the Credit service is used)

Is Employment Income required if an applicant is not employed?
How do I copy address information between applicants or guarantors?
Is a specific credit score required for the applicant to be accepted?
How do I add an applicant using a corporate account?
How do I view a credit report?
Why can’t I see the entire credit report?
How can I re-use a previous credit report when editing a completed application?
Are credit reports/recommendations used to make other decisions?
What does a Credit Result ‘High Risk Collection Detected’ mean?
What does the Credit Result ‘Foreclosure warning’ mean?
Why was the credit application declined?
If the CreditRetriever recommendation results in a decline, can an applicant still be accepted?

Criminal(Applicable if the Criminal service is used)

How do I know what information is included in the search area I selected?
Why do I have to select a state and a county when I add a County Criminal search?
How do I view the criminal records for an applicant?
How do I know if the criminal records provided are a match to my applicant?

Eviction(Applicable if the Evictions service is used)

How do I view the eviction records for an applicant?
How do I know if the eviction reports provided are a match to my applicant?
If one or more Eviction Records match my applicant, does that mean he/she was evicted in the past?
What is a Forcible Entry Detainer (FED)?

Forms

What is an International Application Form?
What is a Corporate Lease Application?

Policies

How do I view/print the policies page?
Are the policies listed all of the policies for my property?
How can a modified policy be updated on the policy page?

Reports

What is a Management Report?

Summary Group

Org Unit Summary

Property/Unit Information Group

Users
Decision Point History

Screening Results Group

Credit Recommendation Breakdown
Lease Decision Breakdown by Credit Recommendation
Lease Decision Analysis by Lease Status
Lease Decision Analysis by Leasing Recommendation
Average Credit Retriever Score
Score Distribution
Decision Point(s)

Trend Analysis Group

Applications per Month
Average Score per Month
Median Score per Month
Average Annual Applicant Income per Month

Demographics

Average Annual Applicant Income Level
Average Annual Cosigner/Guarantor Income Level
Rent Analysis
Zip Code Distribution
Employment Status
Marketing Source / Recommendation
Marketing Source/Lease Decision

Usage

Application Summary
Credit Check - Application Detail
Criminal Check - Application Detail
Eviction Check - Application Detail
Criminal Request Distribution
Eviction Request Distribution

Billing

Transactions Billed

Search

How do I find an application?
How do I edit a completed application for reprocessing?
How do I print a recommendation letter for an applicant?